Privacy Policy

1. Introduction

NexCraft Studio (“we”, “our”, or “us”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, create an account, purchase templates, download digital products, submit enquiries, communicate with us, or engage our services.

By using our website, products, or services, you agree to the practices described in this Privacy Policy.

2. Information We Collect

We only collect information that is reasonably necessary to operate our website, process purchases, provide services, improve user experience, and support customer communication.

2.1 Information You Provide

We may collect information that you voluntarily provide, including:

• Name
• Email address
• Phone number
• Account registration details
• Company or business name
• Project requirements or enquiry details
• Purchased template and download activity
• Communication history through forms, email, or WhatsApp

This information may be collected when you:

• Create an account
• Purchase templates or digital products
• Download purchased templates
• Submit a contact or enquiry form
• Request a quotation or consultation
• Communicate with us about a project
• Request support or maintenance services

2.2 Payment Information

Template payments are securely processed through Lemon Squeezy.

NexCraft Studio does not store your full credit card, debit card, or banking details on our servers.

Lemon Squeezy may process payment, billing, tax, receipt, and checkout-related information according to its own terms and privacy policy.

For custom service projects, payment processing may also involve trusted third-party payment providers depending on the agreed project setup.

2.3 Technical and Usage Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address
• Browser type and device information
• Pages visited
• Referral sources
• General usage and performance data
• Authentication and session-related information

This information helps us improve website performance, security, user experience, and service quality.

2.4 Cookies and Analytics

We may use cookies, analytics tools, and similar technologies to improve website performance, understand visitor behaviour, maintain authentication sessions, and optimize user experience.

You may disable cookies through your browser settings if preferred, although some account or login-related functionality may be affected.

3. How We Use Your Information

We may use collected information to:

• Respond to enquiries and project requests
• Prepare quotations and proposals
• Deliver websites, systems, and support services
• Process template purchases and digital downloads
• Manage user accounts, purchased templates, and download access
• Communicate project or order updates
• Improve our website and service quality
• Monitor website performance and security
• Prevent abuse, fraud, or unauthorized access
• Comply with legal or regulatory obligations

We do not sell your personal information to third parties.

4. Sharing of Information

We only share information when reasonably necessary to operate our services, process payments, support communication, provide infrastructure, or comply with legal obligations.

4.1 Service Providers

We may work with trusted third-party providers such as:

• Hosting and deployment platforms
• Domain and DNS providers
• Payment processors such as Lemon Squeezy
• Authentication, database, and storage providers such as Supabase
• Email and communication tools
• Analytics and monitoring services
• Cloud storage or infrastructure providers

These providers may process information according to their own privacy policies and terms.

4.2 Legal Requirements

We may disclose information if required by law, legal process, regulatory obligations, or valid requests from public authorities.

5. Data Security

We take reasonable technical and organizational measures to protect your information from unauthorized access, misuse, or disclosure.

However, no method of internet transmission or digital storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain information only for as long as reasonably necessary to:

• Respond to enquiries
• Deliver projects and support services
• Maintain user accounts and template access
• Maintain order, billing, and download records
• Comply with legal, accounting, or operational requirements

We may retain purchase, order, and download records where necessary for support, fraud prevention, accounting, legal, or operational purposes.

When information is no longer needed, we may delete, anonymize, or securely archive it.

7. Your Rights

Depending on your location and applicable laws, you may have rights regarding your personal information, including:

• Request access to your data
• Request correction of inaccurate information
• Request deletion of personal information
• Withdraw consent where applicable
• Request limitation of processing

To exercise these rights, please contact us through our website or official communication channels.

8. Third-Party Links

Our website may contain links to external websites or third-party platforms. We are not responsible for the privacy practices, content, or security of external websites.

9. International Data Transfers

Some third-party services we use may process or store information in different countries depending on their infrastructure and operations.

By using our website, products, or services, you acknowledge that information may be transferred or processed internationally where necessary.

10. Client Responsibilities

If we build a website, business system, or payment flow for your business, you are responsible for ensuring your own customer data practices, privacy notices, payment compliance, and business operations comply with applicable laws and regulations.

11. Children's Privacy

Our services are not directed toward children under the age of 18. We do not knowingly collect personal information from children.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be posted on this page with a revised last-updated date.

Continued use of our website, products, or services after changes are posted means you accept the updated Privacy Policy.

13. Contact Us

If you have questions about this Privacy Policy or how your information is handled, please contact NexCraft Studio through our website contact form or official communication channels.